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| Títol : | Retail banking technology : strategies and resources that seize the competitive advantage | | Tipus de document : | text imprès | | Autors : | Michael Violano, Autor ; Shimon-Craig Van Collie, Autor | | Editorial : | New York : John Wiley & Sons | | Data de publicació : | cop. 1992 | | Nombre de pàgines : | xi, 223 p. | | ll. : | il. | | Dimensions : | 24 cm | | ISBN/ISSN/DL : | 978-0-471-53174-6 | | Nota general : | Inclou índex | | Idioma : | Anglès (eng) | | Matèries : | Bancs -- Serveis d'atenció al client -- Estats Units d'Amèrica
| | Classificació : | 4(73) Bancs i assegurances-Estats Units d'Amèrica | | Resum : | Reveals the tools, tactics and strategies that financial industry executives can use to realign and revitalize their retail banking organizations. The primary focus is on the needs and expectations of customers. Explores not only breakthrough technologies but innovative uses of conventional technology and refreshed or enhanced systems to add value to any retail banking operation. Contains practical advice, suggestions, and insights offered by scores of bankers. Topics include information and integration; teller system and service imperatives; platform automation; electronic banking; innovative products and packages; marketing information systems; sales and staff performance; branch bank merchandising and more. | | Permalink : | https://bibliotecatriasfargas.cat/pmb/opac_css/index.php?lvl=notice_display&id=7 |
Retail banking technology : strategies and resources that seize the competitive advantage [text imprès] / Michael Violano, Autor ; Shimon-Craig Van Collie, Autor . - New York : John Wiley & Sons, cop. 1992 . - xi, 223 p. : il. ; 24 cm. ISBN : 978-0-471-53174-6 Inclou índex Idioma : Anglès ( eng) | Matèries : | Bancs -- Serveis d'atenció al client -- Estats Units d'Amèrica
| | Classificació : | 4(73) Bancs i assegurances-Estats Units d'Amèrica | | Resum : | Reveals the tools, tactics and strategies that financial industry executives can use to realign and revitalize their retail banking organizations. The primary focus is on the needs and expectations of customers. Explores not only breakthrough technologies but innovative uses of conventional technology and refreshed or enhanced systems to add value to any retail banking operation. Contains practical advice, suggestions, and insights offered by scores of bankers. Topics include information and integration; teller system and service imperatives; platform automation; electronic banking; innovative products and packages; marketing information systems; sales and staff performance; branch bank merchandising and more. | | Permalink : | https://bibliotecatriasfargas.cat/pmb/opac_css/index.php?lvl=notice_display&id=7 |
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Retail banking technology / Michael Violano (cop. 1992)